Contact Strategic for Additional Information
Phone:(502) 493-7234
Toll Free:(877) 379-3470
Email:info@yourstrategic.com
Strategic Communications offers a proven and cost-effective alternative to original equipment manufacturer (OEM) maintenance services. We offer extensive multi-vendor experience, a diverse service offering, and the technical talent required to meet customers' needs — all while providing maximum system availability.
Our Managed Services enable our clients to increase the efficiency of their infrastructure, control and predict their costs, and establish a standardized environment that is secure and supports compliance with government regulations or trading partner standards. We invest the time to understand our clients' challenges, to tailor the pricing model that is best for them, and to quantify the benefits our Managed Services solutions can provide.
Maintenance support and service offered:
- Network Support Services
LAN administration
Network configuration - Hardware Support Services
Preventive/remedial maintenance
Installation/relocation - End User Support
Application/operating system support
Help Desk/Call Center - Customer-tailored Support
On-/off- site support
On-call to 24X7 support - Program Management
Vendors, upgrade and migration efforts and subcontract management - Information Services
OEM equipment migration and technology assessments - Value-Added Services
Equipment and vendor performance
Asset tracking
Why choose Strategic?
- Experience maintaining complex voice, data, and VoIP networks.
- A broad range of service plans to meet the needs of organizations of all sizes and industries.
- Seasoned technicians who hold hundreds of manufacturer certifications.
- Network Operations Center that identifies and resolves problems 24x7 and 9x5 depending on your plan.
- Customer Support Centers that resolve 70% of issues remotely to get your system up and running sooner.
- Web-enabled ticket creation and tracking available on certain plans.
- Custom-tailored service agreements
- Streamlined system administration and proactively control IT costs.
